Implementation of the core features ITIL4® for IT HelpDesk. The incident, Workaround, Problem, Error. Incident – an unplanned interruption of a service or reduction in the quality of a service. Problem – a cause, or potential cause, of one or more incidents. Workaround – a solution that reduces or eliminates the impact of an incident… Read More »
To find out more about file permissions I highly recommend run a terminal (Ctrl + Alt + T) and do some examples. Go to the folder within your home directory find a folder which contains a few files and folders.type: ls -l and hit Enterand we will get an output as an example below. Most… Read More »
The General Data Protection Regulation (GDPR) is a comprehensive data protection law that the European Union adopted (EU) in 2016 and went into effect on May 25, 2018. It applies to any organisation that processes the personal data of individuals in the EU, regardless of the organisation’s location. Here are some key points about the… Read More »